Shipping Conditions - Exchanges and Returns

Shipping

Casa by Anita undertakes to deliver the products purchased by the User in the purchase process as soon as possible, in any case within a maximum period of thirty (30) consecutive days from the date of order placement. Delivery will be made to the address indicated for the purpose of the purchase process on the website, and products will not be delivered to PO boxes or call centers. Delivery will be made to the address indicated for this purpose in the purchase process on the website, and products will not be delivered to PO Boxes or call centres.

Shipping Guarantee

– In case of loss of registered shipments, ‘Casa by Anita’ undertakes to reimburse the customer the full value of his order.

– In the event that the order is returned to the sender due to any error or damage caused during delivery when the delivery address provided by the User does not correspond to the delivery location desired by the User and no new delivery has been timely arranged with the delivery company, due to the customer being absent at the address, not answering the mobile phone or replying to email, reshipment will only be made upon new payment of shipping costs. Translated with www.DeepL.com/Translator (free version)

– No products will be delivered to PO Boxes or call centres.

Duration time of shipments

Spain (Peninsula)

– Shipping 1-3 days

– Free delivery from 150 €.

Spain (Balearic Islands, Canary Islands, Ceuta and Melilla)

– Shipping 1-3 days

The customer will have to take responsibility for the customs expenses incurred.

Portugal ( Continental )

– Shipping 1-3 days

– Free delivery from 150 €.

Europe

– Shipping 4-7 days

The customer will have to take responsibility for the customs expenses incurred.

Europe (Sweden / Norway / Estonia / Lithuania / Belarus / Poland / Ukraine / Russia / Latvia)

– Shipping de 4 a 7 days

The customer will have to take responsibility for the customs expenses incurred.

Wouldwire

Shipping 7-14 dias

The customer will have to take responsibility for the customs expenses incurred.

Casa by Anita guarantees the shipment of your order to the country of destination, and cannot be held responsible for any customs duties and restrictions on the entry of products to some destinations. It is up to the customer to check with the local import authorities what additional procedures are necessary.

Out of Stock; customers will be refunded the full amount for items that cannot be shipped to them due to out of stock.

Delivery tracking

The customer can track their order via the link provided by the carrier, as well as all the details of the delivery process.

Devolução de produtos

Right of withdrawal

The User shall have a maximum period of fourteen (14) calendar days from delivery of the product to withdraw, in whole or in part, from the purchase of the product, in accordance with applicable law.

Once the period of fourteen (14) calendar days has expired, Casa by Anita will not accept returns of any products.

In case of return of one or more products, the User must contact Casa by Anita, by e-mail: clientes@casabyanita.com.

Exceptions to the right of withdrawal

It is not possible to exercise the right of free withdrawal from the contract for the following products:

– Goods made to the client’s specifications or clearly personalised.

– The User will not have the right to reimbursement for returned products that are not in the same conditions in which they were delivered, or that do not comply with the requirements established in the following General Conditions;

– In the event of Casa by Anita receiving defective products or products that do not correspond to the order

– Goods which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.

– Sealed goods not returnable for reasons of health protection or hygiene when opened after delivery.

– Goods which, after delivery and by nature, are unduly mixed with other articles

– Sealed audio or video recordings or sealed software, which the customer has removed the seal of inviolability after delivery.

Effects of free termination

– The return to Casa by Anita must be made using the same box or envelope used in the delivery or, in its absence, in some similar format that guarantees the return of the products in perfect condition.

– A copy of the proof of purchase and the delivery note of the products must be included in the package, as well as the return form indicating the products returned and the reason for the return.

Effects Resolution

In the event of withdrawal from the contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the date on which we are informed of your decision to withdraw from the contract. Translated with www.DeepL.com/Translator (free version)

We shall carry out such refunds using the same means of payment that the customer used for the initial transaction, unless expressly agreed otherwise; in any case, the customer shall not incur any costs as a result of such refund within a maximum period of thirty (30) days from the collection of the return request and once Onofrana & Artesanos SL has verified that the returned products comply with the established requirements and do not correspond to the items set out in the general conditions.